Streamlined Referrals, Exceptional Outcomes
We understand that managing large caseloads means you need reliable partners who make the referral process straightforward and provide quality care you can trust. As Maine’s trusted provider of community support services for adults with intellectual and developmental disabilities, we’re here to make your job easier while ensuring exceptional outcomes for the individuals you serve.
Quick Reference Guide
Who We Serve
• Adults 18+ with intellectual and developmental disabilities
• Including Down syndrome, Autism, IDD, and related conditions
• Individuals seeking community integration and independence building
• No waiting list – immediate openings available at all locations
Our Services Overview
• Community Support Services: Life skills development, community integration, volunteer opportunities
• Person-Centered Planning: Individualized support plans based on each person’s goals and interests
• Special Olympics: Year-round training and competition opportunities
• 3:1 Staff Ratio: Significantly more personalized attention than industry standards
• Full Coverage: All activities, outings, and programming included at no additional cost
• Four Locations: Augusta, Gardiner, Skowhegan, and Waterville
Program Details
• Schedule: Monday-Friday, 8:00 AM – 4:00 PM
• Funding: State-funded through Maine’s waiver programs
• Transportation: Available based on location and individual needs. Augusta/Gardiner locations provide extensive transportation services, while Skowhegan and Waterville partner with Kennebec Valley Community Action Program for rural areas.
• Current Capacity: Serving 95-100 individuals across Kennebec and Somerset Counties
• Availability: Immediate openings are available at all four locations
Making Referrals
We’ve designed our referral process to be straightforward and efficient for busy case managers.
What you need to know:
• No waiting list at any location
• Immediate response to referral inquiries
Please note that the timeline from referral to enrollment varies depending on the state’s approval of the care plan.
For immediate referrals:
Call our main office: 207-621-1024
Contact the location directly:
• Hallowell: Jane Lerette – 207-621-1023 | JaneLerette@FamiliesMatterInc.org
• Gardiner: Erica Poulin – 207-203-0004 | EricaP@FamiliesMatterInc.org
• Skowhegan: Melinda King – 207-612-2992 | MelindaKing@FamiliesMatterInc.org
• Waterville: Debra Wells – 207-616-3284 | DebraWells@FamiliesMatterInc.org
For detailed enrollment process: Visit our Getting Started page for complete step-by-step information, including required documentation, timeline, and what to expect.
What Case Managers Are Saying
“It’s clear that families that I have involved love Families Matter. Families Matter is very important to our communities and helping some of them to comfortably be able to be a part of the community and be around other people—I think is a wonderful, wonderful thing.”
— Case Manager
“They really get them out there to do a lot of the things that other people are doing, so that it’s not just about a group of people with disabilities but it’s engaging them in activities that everybody in the community can do.”
— Case Manager
Why Case Managers Choose Families Matter
Reliable Partnership
• Nearly 30 years of consistent, quality service delivery
• No waiting list – immediate openings when you need them
• Stable staffing with many team members serving 15-20+ years
• Responsive communication with dedicated location contacts
Quality Programming
• 3:1 staff-to-individual ratio ensuring personalized attention
• Person-centered approach that adapts to individual needs and goals
• Community integration focus rather than segregated programming
• Therapeutic and goal-based activities designed for growth
Simplified Process
• Straightforward referral process with clear requirements
• Direct location contacts for immediate assistance
• Transparent communication about capacity and timelines
• Ongoing partnership with regular updates and coordination
Resources for Case Managers
Maine DHHS – Office of Aging & Disability Services (OADS) Targeted Case Management certification requirements and policies (MaineCare Manual, Chapter II, Section 13), County Liaison contacts for eight districts, and HCBS training resources including webinars, decision-trees, and modification tools. Website: www.maine.gov/dhhs/oads
Office of MaineCare Services (OMS) Health PAS Online Portal for eligibility checks, claims, billing guides, and EVV manuals; Complex Case Unit (CCU) for clients with unresolved healthcare, financial, or placement challenges. Website: www.maine.gov/dhhs/oms/providers
Maine Developmental Disabilities Council Community Support Toolkit with evaluation tools for Person-Centered Plans, employment and community supports, and Personal Outcomes Measures. Website: www.maineddc.org
MaineHealth Behavioral Health Assessment, service coordination, mobile outreach, pediatric case management, and advocacy services statewide. Website: www.mainehealth.org/care-services/behavioral-health-care/case-management-mainehealth-behavioral-health
Maine Behavioral Health Organization Adult Case Management Program for individuals with prolonged/severe mental health needs in Skowhegan, Augusta, Lewiston, and other areas; includes Section 17 eligibility forms. Website: www.mainebehavioralhealth.org/adultcasemanagement
Maximus/Ascend Referrals State Medicaid Long-Term Care and Section 17/29/21 service eligibility assessments under conflict-free case management requirements. Contact through the Maine DHHS referral system.
The Long-Term Care Ombudsman Program Advocates for the rights and quality care of individuals in long-term and assisted living settings. Contact the Maine DHHS.
Maine Crisis Services 24/7 crisis support and regional crisis teams (note: community feedback indicates variable responsiveness, assess local quality). Phone: 988 (call or text)
General Assistance Programs Support for food, housing, utilities, and medical needs through municipal offices and Maine DHHS. Phone: 1-800-442-6003
CoverME.gov Insurance Navigators Unbiased assistance determining eligibility for MaineCare or Marketplace plans (avoid brokers for unbiased help). Website: www.coverme.gov
211 Maine is a reliable local resource database; combine it with ZIP-based searches for community programs. Phone: 2-1-1 | Website: www.211maine.org
AuntBertha.com National social service directory (Maine case managers report mixed experience, verify with local sources). Website: www.auntbertha.com
Maine Case Management Agency Policy Manual Comprehensive templates for policies, procedures, Medicaid waiver compliance, documentation, billing, and incident management (available for purchase). Website: https://hcbspolicies.waivergroup.com/maine
- Experience the Families Matter Approach Firsthand
Ready to see how our person-centered approach can support you or your loved one?
We'd love to show you our programming in action and discuss how we can work together to achieve meaningful goals.